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FAQs

What's it like to be in therapy?


Being in therapy with our therapists feels like a weight is being lifted and you can be yourself in a safe space as you talk about your problems and explore ways to help you feel better. Most clients start to see some changes and positive results after few sessions. Usually, our clients stay in therapy because they are getting a lot out of the process, see the changes that have happened and want to continue to get better themselves. To get started, give us a call (909) 377-4789




Does it mean I'm crazy to be in therapy?


Not at all! People who ask for help know when they need it and have the ability to reach out. Everyone needs professional support every now and then. You already have some strengths that you’ve used before, that for whatever reason isn’t working right now. Perhaps this problem feels overwhelming and is making you feel stuck. ​A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential.




How should I prepare for an online therapy session?


1. After you've booked an appointment with us, please complete all forms within 48 hours in order to give enough time for us to review them. 2. You will receive email confirmation and telehealth link 24 hours before your appointment. 3. Before your session, set your environment up for success. Feeling nervous about someone coming into the room or hearing what you say in session? These nerves may inhibit your ability to focus and have good take-away from your session. Pick a room or space that is private and let others know in your household to not disturb you for an hour. 4. Have some water or a calming drink like tea nearby. Sometimes when we're talking to a therapist we can feel pretty nervous. Having a drink nearby to hold and take sips from can help ease any fidgets. 5. Get comfortable. Grab a blanket that's cozy and sit in your favorite chair. One of the best parts of online therapy is that you get to be in the comfort of your own space! 6. Try out your session link beforehand. Make sure the microphone and camera on your computer are working and good to go. This will relieve any in the moment stress of trying to connect and figure out any issues during the session. 7. Make sure you have a strong connection to the internet! Glitches in a session will most likely happen first few times, but if it's happening frequently it can really alter your experience.




Therapy Investment


We're excited to get you started on your therapeutic journey of living the life you desired and healing from emotional pain. Sessions are typically 50 - 90 minutes in length with fee ranging from $160-$600 depending on the therapist you see. Our team of therapists accept the following payments: credit card, debit card, and FSA. Payments are due at or the day of the session and we required a active credit card to be put on file for billing. Individual therapy starting at $160 Couples therapy starting at $170 Family therapy starting at $170 EMDR therapy starting at $200 To get started, give us a call (909) 377-4789




24hr Cancellation Policy


We have a strict cancellation policy. You will be charged your full fee, if no show or cancel less than 24 hours of your appointment. Insurance does not cover this fee. We're committed to be here to help support you and we hope that you will be committed to support our business as well.




Do you accept insurance?


We accept the following insurance: Optum Aetna Kaiser (need a referral) Cigna United Healthcare PPO "Superbill" upon request It is your responsibilty to understand and know your mental health insurance benefits, policy, and copay/deductible.




If you would like to schedule a 15 minutes phone consultation - click below


Our Clinical Director, Tina Avila, will answer any questions you may have about therapy, specializations, and help match you with the best therapist for your needs. PHONE CONSULTATION




Is EMDR right for me?


EMDR therapy is a great option if you're an adult with traumatic memories and you've been experiencing trouble moving on from the past, feeling numb/disconnected, feeling stuck in the past, and wanting more than traditional talk therapy. Keep in mind that EMDR isn't traditional psychotherapy. It actively invovles using your body and mind to reprocess negative emotions or memories in order to heal and fade away traumatic memories over time. Your EMDR therapist will help you resolve negative trauma using eye movements, tapping, bilateral music, or similar to activate parts of your brain that are crucial in trauma recovery. This process can help you move forward, heal, and let go of the memories of trauma. To get started, give us a call (909) 377-4789




How to get started?


You can give us a call at (909) 377-4789 Email support@blueoakcounselingservices.com After you requested an appointment with us, you are required to complete consent forms and practice paperwork within 48 business hours. You will receive a confirmation email once we've received all the necessary paperwork for you to see your therapist. Please make sure you have a confidential space, wifi/internet, laptop/computer/smartphone in order to have a successful online therapy session.




Why is a scheduling deposit required to schedule appointment online?


Scheduling deposits are used to reserve the appointment time with your therapist and will be credited to your chart within our electronic health record. We require a 50% deposit towards your session. The credit will be applied towards your kept appointment, cancel or reschedule less than 24 hours notice.