Yes. Everything you share with your therapist is confidential and protected under HIPAA law. We will not release your information without your written consent, except in rare cases where disclosure is legally required (such as safety concerns or court orders).

We use secure, HIPAA-compliant video platforms for online sessions, encrypted systems for records, and follow strict ethical standards to keep your information safe.

No. Your participation in therapy is private. Unless you choose to share this information, no one outside of Blue Oak Counseling will know you are in treatment.

We ask for at least 24 hours’ notice if you need to cancel or reschedule. Cancellations made with less than 24 hours’ notice may be subject to a fee.

You always have the right to switch providers. Our intake team will help match you with a therapist who feels like the best fit for your needs.

Compliance and Ethics ConcernsBlue Oak Counseling Services, Inc. is committed to providing ethical, respectful, and high-quality care. If you have concerns about the quality of your care, billing practices, privacy, discrimination, accessibility, staff conduct, or any other service, please email compliance@blueoakcounselingservices.com, call our confidential Ethics and Consumer Hotline at (909) 366-4712 ext 10010 Hotline calls may be made anonymously. We will respond when requested and sufficient contact information is provided. Blue Oak prohibits retaliation against anyone who raises a good-faith concern.These reporting channels are not emergency services. If you or another person is in immediate danger, call 911 or contact the appropriate crisis service.